Refund policy
Customer satisfaction is important to us. If you are not completely satisfied with your purchase, please review our return and refund guidelines below.
Return Eligibility
Items may be eligible for return within the specified return period after delivery. To qualify for a return:
- Products must be unused and in original condition
- Packaging should remain intact whenever possible
- Proof of purchase may be required
- Certain personal care or hygiene products may not be eligible for return once opened
Non-Returnable Items
For safety and hygiene reasons, some beauty and personal care items may not be eligible for return if opened, used, or damaged after delivery.
Refund Process
Once your returned item is received and inspected, we will notify you regarding refund approval. Approved refunds are processed back to the original payment method within a reasonable timeframe depending on your payment provider.
Damaged or Incorrect Items
If you receive a damaged, defective, or incorrect item, please contact us as soon as possible with your order details and supporting photos if applicable. We will work to resolve the issue promptly.
Return Shipping
Customers may be responsible for return shipping costs unless the return is due to a damaged or incorrect item.
Late or Missing Refunds
If you have not received your refund after processing confirmation, please contact your payment provider or bank before reaching out to our support team.
Contact Support
For return or refund assistance, please contact our customer support team through our website.